Casino Ratings Methodology

Below is the list of features that we check and test for, in order to provide ratings for the casinos. We are players too, as you are, and we value transparency. We strive to check the casinos two times a year, at least, and update the ratings accordingly. Especially for the high rated casinos.

Reliability

• Licenses

  If a casino regulated and licensed by well known and respected regulators, such as UK Gambling Commision, Malta Gambling Authority and Alderney Gaming Control Commission. A license if not the only requirement of a good casino, but is a step towards it.

• Unreasonable request for identification documents

  Example of such documents are selfies, or notarized IDs. We think that is not the job of a casino.

• Unreasonable bonus terms and seizure of funds because of that

• Certificates from independent auditors

  Independed auditors such as eCogra or TST test the RNGs of the casinos. Holding certificates from those idepended auditors adds a one more layer of fairness to the casino.

• Unfair RNG or pirated games or software with different RTP in practice modes & real modes

  We don't endorse casinos that make use of such practices and we blacklist any that they do.

• Account dormancy terms

  If the account becomes dormant after a short period of time, for example three months, and after that a fee is paid per month (providing that the account balance is not empty, of course). We conside that unethical practice and in addition it doesn't promote Responsible Gambling.

• Negative feedback from users in volume

  If we will receive negative feedback from users regarding a casino we will check the casino immediately and reevaluate it. Furthermore, we check internet casino user reviews contantly.

• Responsible gambling

  It's important the casino to provide information about Responsible Gambling and account controls to set various limits and even exclude from playing on the casino for a specific time duration or even for ever.

Banking

• Withdrawal speed

  Payout speed is important. If you manage to win then we assume you don't like unreasonable delays in receiving your funds.

• Fees on deposit

  Naturally, we like casinos without fees on deposits.

• Fees on withdrawals

  Likewise, no fees on withdrawals is desired.

• Withdrawals limits

  Most casinos set limits on withdrawals, that it can be per transactions, day, week or month. The greater the limit the better for the players. Of course, that doesn't mean that you will not receive your winnings in full, but if it's a large sum then the casino will pay in installments, according to these limits. Casinos that don't pay the amount in full (except if it's from a no deposit bonus) are not recommended and will receive a penalty on their rating.

• Excessive delays in payments without any explanation

• Delays in verification procedure

• Requesting unreasonable documents

  Beyond the regular ID (or passport) and maybe utility bill or similar, in order to confirm the address, we consider unreasonable.

• Payment systems supported

  The more payment systems the better. Important to support e wallets (Skrill, Neteller etc) and Visa, Mastercards etc cards. Bitcoin and other cryptocurrencies support is welcome and the casino will receive a boost in their rating, if that is the case.

Customer Support

• Live chat available all time

• Email support is available and respond in a timely manner. Longer than 24 hours is not acceptable

• Friendly and respectful to players

  That doesn't mean that the players should be rude to support.

• Knowledgeable support team and able to resolve more complex technical issues

• Responding to non registered players is a plus

• Phone support is not essential but welcome

Games & Variety

• Games from different providers

  The more providers the better, of course.

• Amount of games

  Number of games offered by the casino and variety.

• Live dealer

• Table games

• If practice mode is available

  There are times that you want to try a game before you play with real money. We like that too.

• Jackpot games

  With progressive jackpot games you can win really big. Casinos that offer such games receive a plus on their rating.

Bonuses & Promotions

• Value of the welcome offer

  The general rule is that the greater the first deposit bonus (welcome offer) is, the better.

• Wagering requirements

  Bonus offers should come with reasonable and fair requirements. Massive turn overs will not help you complete the wager.

• Maximum bet while playing with a bonus

• Reload bonuses

  That is bonuses for existing members. Everyone like regular bonuses, therefore casinos with such offers get a boost in thei rating.

• Cash-backs

• Races

• Loyalty program for all players

  If you play regulary on a casino, then you'd like to receive various rewards.

• VIP rewards

  Not as important, but welcome nevertheless.

• No-deposit bonuses

• If players from certain countries are excluded

  We like transparency and fairness. If a casino offering a bonus, then should be for all players that can play there.

• If e-wallets are not eligible for the promotional offers

  There are casino that exclude players from their bonuses if depositing with a e-wallet. We consider that negative.

• Short period to complete the wager

  One month is enough time to complete a wager. Unlimited time is even better. Four or five days is not enough time and it puts pressure on the players.

Usability

• Categories for providers

• Categories for pay-lines, reels, theme, features, bonuses, variance etc

• RTP of the games visibility is a plus

• User friendly, easily to navigate website

• Website not heavy and cluttered

• Annoying popups

  We guess that you don't like those and neither we.

• Mobile version